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Contact Sales & Customer Support

Feel like getting in touch with Customer Support or Sales? Feel free to use the contact form below and don't forget to take a quick look at the frequently asked questions below.

Plans, Pricing & Payment

  • What is the difference between free and paid subscriptions?

    The weatherstack Free Plan is a way of getting familiar with the API, offering basic API functionality and a limitation of 1.000 monthly API lookups.

    As soon as you need a higher volume or advanced API features, you can choose from one of the premium subscriptions or contact us for a custom solution.

  • Which subscription plan fits my needs?

    The most decisive factor when it comes to your technical requirements is the number of monthly weather data requests you need to make per month. Other factors include HTTPS encryption, historical data, forecast data, and more.

    Signing up for the Free Plan is a great way of getting to know the API and implementing it without any commitments.

  • Which payment methods are supported?

    Payments can be made via credit card (Visa, MasterCard, Discover, Diner's Club, American Express) or PayPal. Enterprise and high-volume customers may request annual bank transfer payments to be enabled. You can change your payment method at any given time in the "Payment" section of your account dashboard.

  • Can I also pay yearly?

    Yes. If you choose annual billing, the total price of your subscription plan will be 20% lower than the total amount you would pay with a monthly payment frequency.

API Access & Features

  • What is an API Request?

    Pricing is based on the number of monthly API requests allowed. Each time the weatherstack API service is used to look up a weather information, one API request is consumed. API errors are not counted towards your monthly quota.

  • What happens if I exceed my API Request volume?

    Users will be automatically notified via email and in their account dashboard as soon as at least 75%, 90%, and 100% of their monthly API quota has been reached. Since we are aware that data requirements may be very variable, your quota may be exceeded by a maximum of 20%.

  • What is the API's uptime?

    Our API's system status is closely monitored around the clock. Every effort is made to ensure the highest possible level of availability and consistency, and we are proud to have an average uptime rate of nearly 100% (99.9%), calculated based on the past 12 months.

    There is a public API status page available at the following URL: status.weatherstack.com.

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We look forward to hearing from you.

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